Contact
Write about the tool, not the statement
Email ultaultimatum@gmail.com. That inbox is read by a person at Ultimatum, not a ticket bot that files your PDF into a cloud converter. There is no upload form on this page on purpose: a form that accepted a bank statement would break the only promise Ledger makes — the file stays in the tab that opened it.
What to send
Include three things, and only three things, unless we ask for more. First, the page URL (https://stmt-local.vercel.app/how-it-works, /faq, /use-cases/accountant — not a screenshot of the whole statement). Second, the browser and device in one line: Safari on iOS 18, Chrome 129 on Windows, Firefox on a cheap Android. Third, what you expected the tool to do: Excel columns in a certain order, a refusal of a scan, the sample button doing nothing, a CSV that Excel opened as one column. That triad is enough to reproduce a layout bug without ever seeing a payee name.
- The page URL on this site, not a photo of the statement
- Browser and device in one line
- What you expected the converter to do
What we will not take
We do not accept statement PDFs, CSV dumps of live accounts, screenshots of full transaction tables, or passworded files by email. If a layout failed, describe the bank’s column names as they appear in the header row — Date, Description, Money out, Balance — not the rows under them. Do not paste IBANs, card numbers, sort codes, or opening balances into the message. Those values are why the converter runs on-device in the first place.
Ledger is not a bank helpdesk. We cannot reset online-banking passwords, dispute a card charge, or tell you whether a (12.50) in parentheses is a debit at your particular institution. We can tell you how this tab treats parentheses, why a photo of paper has no text layer, and why PDF.js saw an image instead of “01 Jan GROCERY 12.40”. If the file is locked, unlock it in the bank app first; we will not take a password by email and we will not run a cracker.
Show a layout without leaking a life
If you want to show a layout without leaking a life, use the generated sample on the home page and describe how your bank differs from that sample: extra “Money in” column, dates as 31.12.2025, a running balance on the right that is not a transaction. A paragraph of differences is more useful than a redacted JPEG that still contains metadata.
Do not ask us to convert a statement for you on a server. That would be a different product with a different threat model, and it would put this domain into a class of sites Google Publisher Policies treat as low-value inventory: a form that takes a file and emails a sheet back. Ledger is the opposite of that form.
No phone, no ads-as-support
There is no phone number, no WhatsApp business line, and no “priority support” unlock. Ads, when Google eventually marks the site Ready, are not a support channel — do not click them to get a reply. Soft agency contact, if it exists in the footer, is a separate sentence from the ad slot. We do not ask anyone to click ads.
Response: we read English. A useful bug report is answered; a PDF attachment is deleted unread. If you sent a statement by mistake, assume it is gone from our side because we do not open unsolicited bank files, and change nothing in online banking just because an email bounced. For the legal wording see Privacy and Terms. Operator: Ultimatum.
This page exists so AdsBot and a human reviewer can see a real operator, a real address, and a real reason the contact surface refuses the very file the tool is built around. A three-line “email us” stub is the pattern help 81904 calls a page with little content. The rule here is the same as the product: talk about columns, never about your rows.